Several factors can affect your ability to set up your Easy Invoice+ account. This guide will identify potential causes and provide solutions to help you resolve the issue
Ensure You Are Using the Latest Browser Version
Easy Invoice+ is a SaaS application, meaning it operates based on the settings of your browser. In some cases, a pending browser update may block your requests from being sent to the app servers.
Please ensure that you are using the latest version of your preferred browser.
Adjust Your Browser Settings
After confirming your browser is up to date, certain browser settings may still prevent the account setup process.
Follow the steps below based on the browser you are using:
For Safari users, please navigate to the “Privacy” tab under “Safari Settings” and deselect the “Prevent cross-site tracking” option. Afterward, attempt to proceed with the account setup.
For Chrome or a Chromium-based Browser users, please follow the steps below and try to proceed with setting up your account again.
- Click the three horizontal dots (known as the “Customize and control Google Chrome” button) in the top-right corner of your browser, and select “Settings”.
- Under the “Privacy and Security” section, select “Third-party cookies”.
- On the Third-party cookies page, click on “Allow third-party cookies” and turn off the ‘Send a “Do Not Track” request with your browsing traffic’ option.
- Refresh your browser and try setting up your account again.
If you prefer not to change your current browser settings, you can allow Easy Invoice+’s domain by adding “cloud.easyinvoice.softify.co” to the “Sites allowed to use third-party cookies” section.
Disable VPN or Browser Extensions
While VPN applications and browser extensions can enhance security and browsing experience, they may also interfere with requests sent to websites or servers.
If you’re using a VPN or have multiple extensions enabled, try disabling them temporarily and then attempt to set up your account again.
Please note that certain browser extensions may cause issues even after being disabled. In these cases, try a different browser or use incognito/private mode to identify if an extension is the cause.
Verify Account Permissions
If you are not the store owner, please ensure you have the required permissions to approve app charges.
If you’re unsure about your permissions, we recommend contacting the store owner for clarification and assistance.
Multiple Stores in One Account
In rare cases, managing multiple stores under the same account may cause issues. Ensure that the correct store is selected, which can be confirmed by checking the store name in the top-right corner of your Shopify store admin.
Still Having Trouble?
If none of the above solutions resolve the issue, feel free to contact us by visiting the “Support” section in your app dashboard to create a ticket, or click here to email us directly.
We’re always here to assist!