You can upgrade your plan by following these simple steps:
Step 1: Go to the “Apps” section of your Shopify store and access Simple Invoice.
Step 2: Navigate to the “Pricing & Plans” section.
Step 3: Choose your preferred Simple Invoice plan.
Tip: If you’d like to opt for an annual plan, simply toggle the ‘Annual Pricing’ option within the “Pricing & Plans” section.
However, there may be times when things don’t go as smoothly. Below, we’ll cover some common issues you might encounter during the upgrade process and how to resolve them.
Case 01: The Browser Version
Since Simple Invoice is a cloud-based app also known as a Software as a Service (SaaS) app, it relies on your browser’s settings. Occasionally, if your browser isn’t updated, it can prevent the upgrade request from reaching our server.
To avoid this, double-check that you’re using the latest version of your preferred browser.
Case 02: The Browser Settings
Even if your browser is up to date, certain settings might block the upgrade process. Here’s what to do based on the browser you’re using:
Safari Users: Go to Safari Settings, then head to the Privacy tab and uncheck “Prevent cross-site tracking.” Afterward, try upgrading your plan again.
Chrome or Chromium-based Browser users:
- Click on the three dots (top-right of the browser).
- Click on “Settings”.
- Click on “Privacy and Security”.
- In the “Privacy and Security” page, click on “Third-party cookies”.
- Click “Allow third-party cookies” and turn off the “Do Not Track” option.
- Once done, refresh your browser and try upgrading again.
If you’d rather not adjust these settings, you can allow Simple Invoice by adding node.simpleinvoice.info to the list of “Sites allowed to use third-party cookies.”
Case 03: VPNs & Browser Extensions
While VPNs and extensions can boost security and improve the overall browsing experience, they can sometimes block certain requests to websites.
If you’re using a VPN or have multiple extensions running, try turning them off temporarily and then see if you can upgrade your plan.
If that doesn’t work, try switching browsers or using incognito/private mode to see if an extension is causing the problem.
Case 04: Staff or Collaborator Account Permissions
If you’re not the store owner, double-check that you have the right permissions to approve app charges.
If you’re unsure about your account permissions, we recommend reaching out to the store owner for assistance.
Case 05: Managing Multiple Stores
In some cases, if you manage more than one store under the same account, it might cause an issue. Ensure that you’ve selected the correct store by checking the store name in the top-right corner of your Shopify admin.
If none of these tips solve the issue, don’t hesitate to reach out! You can create a ticket in the “Support” section of your app dashboard.
We’re always happy to assist!